Privacy Police

Complete Carwash Supplies North Coast is committed to providing quality services to you, and this policy outlines our ongoing obligations regarding how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at [www.oaic.gov.au](http://www.oaic.gov.au).

WHAT IS PERSONAL INFORMATION & WHY WE COLLECT IT

Personal Information refers to information or an opinion that identifies an individual. Examples of Personal Information we may collect include names, addresses, email addresses, and phone numbers.

This information is collected through correspondence, telephone, email, our website, media and publications, publicly available sources, and third parties. We do not take responsibility for the privacy practices of third-party websites linked from our site.

We collect Personal Information primarily to provide our services, communicate with clients, and for marketing purposes. We may also use this information for secondary purposes that are related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our marketing communications at any time by contacting us in writing.

When collecting Personal Information, we will, where appropriate, explain why we are collecting it and how we intend to use it.

SENSITIVE INFORMATION

Sensitive information is defined under the Privacy Act and includes details relating to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record, or health information.

Sensitive information will only be used:

For the primary purpose for which it was collected
For a secondary purpose directly related to the primary purpose
With your consent
Where required or authorised by law

THIRD PARTIES

Where reasonable and practicable, we will collect Personal Information directly from you. In some cases, we may receive information from third parties. If this occurs, we will take reasonable steps to ensure you are made aware of the information provided.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in circumstances including:

* Where you have consented to the disclosure; and
* Where required or authorised by law

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to ensure your Personal Information is protected from misuse, loss, unauthorised access, modification, or disclosure.

When Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it. However, most Personal Information will be stored in client records for a minimum of seven (7) years.

ACCESS TO YOUR PERSONAL INFORMATION

You may request access to the Personal Information we hold about you and request corrections, subject to certain exceptions. Requests must be made in writing.

Complete Carwash Supplies North Coast will not charge a fee for access requests, however an administrative fee may apply for providing copies of records.

To protect your information, we may require identification before releasing any Personal Information.

MAINTAINING THE QUALITY OF YOUR INFORMATION

We take reasonable steps to ensure your Personal Information is accurate, complete, and up to date. If you believe any information we hold is incorrect or outdated, please notify us as soon as possible so we can update our records and continue providing quality service.

If you have any questions or complaints regarding this Privacy Policy, please contact us at admin@completecarwash.net.au.